How we collect and use information about you
Information we receive from you directly
When you register or place an order on our site, we will ask you to enter your name, email address, mailing address, phone number, and other details. If you use the instant chat function on our site, we will ask you to enter your name and email address. We may use information you provide us in the following ways:
- To personalize your experience on our website
- To provide effective customer service regarding your orders, transactions, or customer service requests
- To process your transactions
- To send emails regarding your order or other products and services
If you place an order for a custom product, you may need to supply sequence information in order for us to design the custom product. We retain the right to sell the resulting custom product to all customers, and the right to share sequence information for any product with other customers. We will not associate your identity with a product or with sequence information without your written permission. We will not share your identity with other customers without your written permission.
Information collected for customization (Cookies)
How we protect your information
Orders placed using Purchase Orders are invoiced. Financial information for invoiced ACH or credit card transactions are handled by Quickbooks Online using an external PCI compliant payment gateway. Credit card and bank account information is never seen or stored by Molecular Instruments, Inc.
Your personal information is encrypted using Secure Socket Layer (SSL) technology and is only accessible by a limited number of persons who have special access rights, and are required to keep the information confidential. Your personal information is stored on US-based servers maintained by Google Cloud Platform, a third-party US-based provider. Personal log in information for our site is handled and maintained by AuthRocket, a third-party US-based provider. Personal information collected through the chat feature on our site is handled and maintained by Tawk.to, a third-party US-based provider. Personal information used for billing purposes is provided to and stored by Quickbooks Online, a third-party US-based provider.
Sharing Your Information
We do not sell or trade your PII. We may share your information with business partners and other parties who assist us with conducting our business or serving our customers so long as those parties agree to keep your information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property or safety.
How long we store your information
If you delete your user account, we will retain your private information for a commercially reasonable period of time for archival and audit purposes.
We do not include or offer third-party products or services on our website.
How we comply with requirements
California Online Privacy Protection Act (CalOPPA)
Do Not Track
This web site does not respond to Do Not Track (DNT) signals. To disable tracking by Google Analytics, you can install the Google Analytics Opt-Out Browser Ad-On.
Children Online Privacy Protection Act (COPPA)
We do not specifically market to children under the age of 13 years old and we do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly register such persons as users.
Fair Information Practices
To comply with Fair Information Practices, should a data breach occur pertaining to our users’ PII stored at any of our third-party US-based providers, we will notify our users via email and an in-site notification within 7 business days of discovering the breach. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN-SPAM: we do not use false or misleading subjects or email addresses; we identify marketing messages as advertisements; we include the physical address of our business or site headquarters in marketing messages; we do not use third-party email marketing services; we quickly honor marketing opt-out/unsubscribe requests; and we allow users to unsubscribe from marketing messages by using a link at the bottom of each marketing email. If at any time you would like to unsubscribe from receiving future emails that are not directly related to your order, you can follow the instructions at the bottom of each email and we will promptly remove you from all such correspondence.
General Data Protection Regulation (GDPR)
Last updated: February 6, 2023